Frequently Asked Questions

• Can I connect with doctor anytime on eShaafi app and website?

  Yes, eShaafi provides 24/7 video consultation . You can connect with doctor anytime or anywhere by booking appointment or through instant call.

• Is the quality of care same as in-person consultation?

  Yes, you will receive the same level of care through the telemedicine app. Our doctors are dedicated to providing comprehensive healthcare remotely.

• Can I book appointment for any family member?

  Yes, eShaafi allows users to add profile of your family members allowing multiple profiles to book appointments.

• Can I book appointment again with the same doctor?

  Yes, you can book appointment with same doctor by booking their slot in advance or book Instant call when they are online.

• What if I face technical issues during the telemedicine appointment?

  We understand technical challenges. Our website is designed to be user-friendly, and our 12/7 support team is available to assist you with any technical difficulties you may encounter

• What if I face emergency situation during telemedicine consultation?

  Your safety is paramount. In case of emergencies, our doctors will provide immediate guidance and advise seeking appropriate medical attention.